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Terms of Use

Last Update: October 14, 2024

1. In General

1.1. These Terms of Use (“Terms”) are the conditions for accessing and using AI Doctor (“AI Doctor / App”). Please read the Terms below. By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.

1.2. These Terms shall apply on the AI ​​Doctor website, mobile application, and AI Doctor's official social media accounts.

1.3. AI Doctor belongs to Hubx Yazılım Hizmetleri Anonim Sirketi (“Hubx”). These Terms constitute the legal and binding agreement concluded between Hubx and the User.

2. Definitions

For the purposes of these Terms, the following definitions shall apply:

AI Doctor: AI Doctor is an application that offers a virtual doctor consultation experience, providing primary level assistance excluding diagnosis or treatment purposes. This definition also includes AI Doctor's mobile application, website and social media accounts.

Assistance: Refers to the assistance which is only at the primary level and allows the information provided to be interpreted with AI technology. Assistance is not a substitute for a diagnosis or medical treatment performed by a doctor.

Conversation/Chat: The conversation flow where Users receive assistance by asking questions, sharing information or uploading documents or media.

Mobile App:Refers to the software application developed by AI Doctor that can be downloaded and installed on mobile devices. The Mobile App provides Users with access to AI Doctor services and features optimized for mobile use.

Medical Condition:Refers to health history, diseases, symptoms, allergies and reactions that are shared by the Users.

Patient Profile: User profiles added to AI Doctor, providing optimized search results and personalized assistance.

Social Media: Refers to any social networking platforms or online communities created and operated by AI Doctor.

User: Refers to any individual or entity that accesses or uses the Services provided by AI Doctor, including but not limited to visitors or Users of the Website or Mobile App.

Website:Refers to the online platform hosted at www.aidoctor.com operated by AI Doctor. Third party links, advertisements, sponsors and other services on the website are not included in this definition.

3. General Terms of Use

3.1. By accessing or using AI Doctor, the User agrees that Terms, other policies, conditions, disclaimers and all texts stated herein are deemed to have been read and accepted. For this purpose, the User’s “declaration of acceptance” received or created in any form is not required. Upon acceptance of these terms by the User, all information, services and tools accessible through the application are offered to the User.

3.2. It is accepted that the User is of legal age to download and use AI Doctor.

3.3. Users who think that they cannot fulfill the conditions stipulated in the Terms of Use and Privacy Policy should not download and use AI Doctor. In any case, if the User is not of the required age for the validity of the declaration of acceptance or if there is a legal restriction, the User should not use this AI Doctor as the declaration of acceptance will not have any legal validity.

4. Tracking of the Terms of Use

4.1. AI Doctor is constantly developed and updated by Hubx in order to provide the best possible service to Users. For this reason, Hubx may make changes to the Terms from time to time, at its sole discretion, or introduce new/additional services and new/additional conditions.

4.2. Hubx tries to give reasonable notice to the User about the alterations or revisions made in order to be aware of all necessary terms of use, but the Terms should be checked each time the AI Doctor is accessed to find out the conditions that apply when the AI Doctor is accessed by the User. The updated Terms of Use will enter into force on the date of publication. Accessing after any such alteration constitutes acceptance of such changes and the new/revised terms apply.

5. Use of Content and Services

5.1. The use of AI Doctor is subject to the conditions specified in the app and the permissions and limitations stipulated by the legislation.

5.2. Hubx does not undertake the accuracy and reliability of the information, communication, commercial electronic messages or other mobile applications to which links or information are given, and does not assume any legal liability, transmitted from other apps or linked sites or platforms. The user is obliged to comply with the usage and privacy policies and other notices of such third party apps. If you decide to use such third-party AI Doctors, you are responsible for any risks that may arise.

5.3. Users do not have the right to sell products or services, make commercial advertisements, announcements and similar initiatives or engage in commercial activities using the AI Doctor and the features contained in it, unless otherwise approved in writing by Hubx or expressly stipulated.

5.4. AI Doctor provides user-specific experience. Therefore, Users can create Patient Profiles and upload personalized information and documents to these profiles. The Users shall ensure that they have the approval of the relevant person regarding the information and documents they upload from the patient profile created. AI Doctor does not have any control or responsibility over the Patient Profiles created by the Users.

5.5. Hubx has the right to determine the app contents and features offered on the AI Doctor as it wishes, and may offer the app and the services contained in it with advertisements and promotions. These advertisements will be provided by Google and Apple, on which AI Doctor is located, and Hubx is not liable from the content of the advertisements or any damage that may occur due to the advertisements. Advertisements and promotions do not have to be directly related to the app or its features. Hubx may change the practices and tariffs regarding advertising at any time without prior notice.

5.6. It is possible for Users to remove advertisements. In this regard, since advertisements are given by Google Play and App Store, advertisements can be removed in accordance with the procedures determined by these structures. Hubx will not have any liability in this regard.

5.7. Hubx is not responsible for both advertising and the use of any third party websites on the app.

5.8. There are age-related restrictions on the use of AI Doctor. Users must comply with these restrictions.

6. Responsibility for the Use of AI Doctor

6.1. The aim of AI Doctor is to provide users with a simple virtual doctor experience in line with the information and documents they provide. AI Doctor does not replace a real doctor, clinic, diagnosis or treatment in any way. It is for preliminary assistance purposes only and is shaped by the information provided by the user. Therefore, AI Doctor does not guarantee its use and results in any way. Users accept that the results they obtain are only indicative.

6.2. AI Doctor is a digital product based on artificial intelligence. The results provided by the application are based on the information and documents provided by the User. However, it does not mean medical and technical examination of uploaded reports, lab results, MR scans, photos and health documents. The results may be inaccurate, false or incomplete. Any reliance you place on such information is strictly at your own risk. In case of medical conditions, it is always recommended to consult a healthcare institution.

6.3. The AI Doctor will be installed and used on the mobile devices used by the User. In cases where it is not possible to use the app accurately, uninterruptedly or properly due to any situation arising from the User’s mobile device or Internet access, all responsibility belongs to the User and Hubx has no liability in this regard.

6.5. Due to technical requirements, Hubx may choose the device or version on which the app can be installed or used. In this context, Hubx may determine that the app to be used on devices with certain qualifications and that the app cannot be run on devices that do not have certain qualifications. The User will not have any claims arising from this matter.

6.6. There may also be improvements and updates to the app from time to time. Due to these circumstances, the User may not be able to access AI Doctor or use the services on the app during certain periods. The User will not have any requests from Hubx in this regard.

6.7. Device information is recorded by Hubx in order to recognize the User and Patient Profiles, and to ensure that the Users who want to use AI Doctor again in the future can continue the chat from where they left off. Hubx may not be able to offer these features for User preferences such as resetting the device or disabling functional cookies. The User undertakes to consciously make any external interventions to the app through the device features.

6.8. It is assumed that the person logging into the User account using the login information is the User or someone else with User permission. If the login information is not kept confidential by the User or if the login information or account is shared with someone else (intentionally or unintentionally), all liability for these actions (including unauthorized purchases) and any loss and damage that may occur as a result of these activities, the User agrees to be responsible for these actions and Hubx will be fully compensated for any loss or damage that may occur as a result of these activities. This rule also applies to Patient Profiles created by a single User.

6.9. Hubx cannot be held responsible for any damages or losses arising from an unauthorized person accessing the User account, Conversation history or documents. Hubx accepts no liability for loss or damage resulting from unauthorized use, whether fraudulent or not. The account is specific to the User and the Users do not have the right or authority to transfer or have the account used by a third party. This rule also applies to Patient Profiles created by a single User.

6.10. The Users do not have any property rights over the profiles created. For this reason, accounts may be suspended, frozen, terminated, changed and deleted by Hubx at any time, without any reason or justification.

6.11. Hubx cannot be held responsible for any material, moral, legal or financial consequences, damages or indirect damages such as loss of profits or income that may arise due to any use of the content provided through the app, including incorrect, illegal or illegal use.

6.12. For Conversations by the User on another device, if the profile is not connected to the User’s own device or to their account via the social network, any action performed by the User on the AI Doctor will not be deemed to have been made in their own account. For this reason, it is not possible to transfer Conversations on separate devices; Hubx has no responsibility in this regard. For the Users who use the web and app versions simultaneously, these conversations are synchronized with each other.

7. Accounts and Patient Profiles

7.1. In order to benefit from the services, an account must be created by the User on AI Doctor. The User is responsible for the confidentiality and security of the accounts created on the AI Doctor.

7.2. These login options are left to the User’s choice, and Hubx will not be responsible for any disruptions or problems that may occur due to login preferences. Please read our Privacy Policy for processed personal data in line with the account choices stated above.

7.3. Users can create an unlimited number of Patient Profiles. Users personally declare that the Chats created on these profiles and the information and documents uploaded belong to them or are authorized by the owner.

7.4. The purpose of creating Patient Profiles is for Chats to provide personalized results based on historical data. The Users do not have to add a Patient Profile to each Conversation.

8. Subscription and Payment

8.1. The User can benefit from AI Doctor in three ways: free trial, monthly payment plan, annual payment plan. The free trial will only be provided for the first use and for a period of 3 days from creating the account. This period cannot be extended, transferred or made available to another User. After the time allotted for the free trial expires, AI Doctor may stop, extend or completely terminate the features it provides. Monthly payment and annual payment plans are as currently presented on the payment screen. Hubx may make changes to these plans at any time.

8.2. If you use AI Doctor completely free of charge, Conversations are limited to 3 messages per day. To increase this number, the User must choose one of the subscription plans.

8.2. Features offered within the scope of free use or free trial may differ from monthly and annual payment plans. AI Doctor is committed to delivering the features at the time of purchase. Updates and innovations coming to the application after the purchase date may be offered for an additional fee or may not be included in the plan. Hubx does not make any commitments in this context.

8.3. Themes specific to special occasions (New Year’s Eve, Valentine’s Day, etc.) can be created by Hubx. These themes may also be subject to additional purchases by Users. Themes specific to special occasions purchased by the User will be provided by Hubx for a certain period of time, and the theme will be removed by Hubx after this period has passed.

8.4. Purchases made by Users are completed as soon as the purchase transaction is approved by Hubx. From this moment on, Users have no right of withdrawal regarding in-app purchases and themes. The User acknowledges that if the account is deleted, frozen or not used for a long time, the in-app purchased materials and themes may become inaccessible or expire in any way. In these cases, Hubx will not make any refund to the User and cannot assume any liability.

8.5. Payments to be made on the app will be made through Google Play and App Store, and Hubx will not be responsible for any errors or omissions that may occur at any time in the payment system.

8.6. The User has the right to unsubscribe anytime. If the monthly subscription expires, the User loses access to the subscribed content following the completion of the paid month. In other words, the User will still be able to use subscriptions for the time period which is already paid. The payment channel is the provider (Google App Store, Apple Play Store) from which the application was downloaded and installed by the User. Please contact the provider for issues regarding the user's subscription cancellation, payments and collection of payments.

9. No Warranty and Limitations

9.1 The AI Doctor and its content are offered to the Users as is, and do not contain any specific or general warranty, written or verbal, to the fullest extent permitted by law.

9.2. Hubx does not guarantee that the AI Doctor is safe and error-free, that defects will be corrected, or that the server used to provide the AI Doctor, as well as the AI Doctor itself or the sub- and parent sites/links of third parties, do not contain viruses or other harmful content.

9.3. Even if Hubx has been informed about the risk of harm in the relevant matter, including but not limited to, the following situations is not responsible from:

  • Analysis of uploaded information, documents, reports and visuals and the accuracy, integrity and applicability of the results provided in Conversations and via any such media,
  • The use or inability to use the services or content of the app,
  • Transactions made by or through the AI Doctor,
  • Any errors, omissions or other inaccuracies in the AI Doctor or its content,
  • Unauthorized access to or interference with user accounts or data,
  • For any other problems related to the AI Doctor, services or content.

9.4. To the fullest extent permitted by applicable law, Hubx shall not be liable for any indirect, incidental, or consequential damages arising from the use of the app, including but not limited to lost profits, data loss, or any other financial loss. The total liability for any claims arising out of or relating to the use of the app shall be limited to the lesser of (a) twice the total annual subscription payment made by the User, or (b) three times the total monthly subscription payment made by the User during the last twelve months preceding the claim. Any claims shall be brought within two (2) years from the date of the event giving rise to the claim. All warranties stated in these Terms are reserved, and Hubx makes no other warranties, either express or implied, regarding AI Doctor or its performance.

9.5. No information on AI Doctor, especially the results on Conversation, can be considered a medical determination, diagnosis or treatment. For this reason, we emphasize that this app only provides preliminary assistance, that Hubx does not accept any responsibility in this regard, and that you should always consult an authorized doctor or a health institution regarding your health.

10. Personal Data and Privacy

10.1. The protection and privacy of personal data of the Users is important to Hubx. Users are the owners and retain ownership of personal data provided through their account and Patient Profiles. In this context, Users’ personal data is considered confidential information. Please read our Privacy Policy for detailed information regarding the processing of your personal data.

11. Intellectual and Industrial Property Rights

11.1. All intellectual and industrial property rights of the app, materials, functions, tools on the AI Doctor belong exclusively to Hubx; and no other real person or legal entity owns any intellectual and industrial property rights on these elements.

11.2. Hubx is the owner of all promotional materials, data files, written text, information, news, opinions, advice, advertisements, announcements, sounds, music, videos, logos, icons, demonstratives, business models, AI models and operations; written, electronic, graphic or technical materials presented in a machine-readable manner, contained in the app.

11.3. Part or all of the app created by Hubx cannot be copied, reproduced or distributed (including distribution of copies) in any way (such as by printing, saving to disk, placing on another site, downloading in any other way), cannot be published, exhibited publicly, loaned, its contents cannot be changed or destroyed, or taken as a sample for reproduction or creation.

11.4. Unless otherwise stated, these elements cannot be used without permission or approval by anyone, including public institutions, for commercial or personal purposes without permission or attribution of the source. It is prohibited to publish any elements of this app in any other media or website or to provide links without the written permission of Hubx.

11.5. In order to benefit from the AI Doctor, Hubx grants the user a non-exclusive, non-transferable, changeable license on the AI Doctor app, limited to personal use. All intellectual and industrial property rights other than the specified use belong exclusively to Hubx, and the permission given to the user does not include any other financial rights or licenses, whether private or general. This license is only for the use of the application and does not cover trademark rights, APIs, industrial designs, patents and other similar intellectual property rights. If you request these uses, please contact the AI ​​Doctor team.

12. Prohibited Uses

12.1. It is prohibited to use the app or its content for any illegal or immoral purposes by using the app to encourage others to commit or participate in illegal actions, to violate national or international regulations, rules, laws, to violate intellectual property rights; harass, defame, disparage, intimidate or harm others, insult, slander, discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; provide false or misleading information; upload or transmit viruses or malware that will disrupt or affect the functionality or operation of the service, the AI app, the relevant apps or the internet; collect or monitor others’ personal data, engage in spamming, phishing, pharm, pretext, spider, crawl or scrape activities; use the app or any other related apps to interfere with or circumvent the security features of other websites or the Internet.

12.2. Within the scope of photos, reports, lab results, documents, names and all other information and materials to be submitted to AI Doctor by Users, in case of detection of behavior that is unlawful on AI Doctor platforms or contrary to the principles of Hubx; Hubx has the authority to completely or partially stop the User from using the app and/or to terminate the Agreement unilaterally and with immediate effect in case of continued use despite all warnings, due to breach of contract. The User has no right to any compensation in case of such termination; as the following are examples but not limited to:

  • Any materials of a pornographic or erotic nature or encouraging child pornography and other images showing signs that the crime of distribution of pornography has been committed,
  • Dissemination of narcotic and psychotropic substances or poisons, Sale of prescription drugs,
  • Presenting images that may encourage or lead to copyright infringement by technical means,
  • Presentation of visuals within the scope of terrorism or racism,
  • Other products, services and actions that contain insults and swearing that may damage reputation of Hubx before third parties,
  • Products and images that violate the intellectual and industrial property rights of third parties,
  • Attempting to disrupt, violate or compromise security of the AI Doctor.

12.3. The User accepts and undertakes not to run or use software that sends more messages to the Hubx server than a human being can send in a certain period of time.

12.4. The User accepts and undertakes not to collect any data contained in the app or other User accounts and not to access the app's database. Please note that Conversation history can be accessed through the app.

12.5. The User accepts in advance that they will not reverse engineer the use of the AI Doctor or take any other action to find or obtain the source code of the AI Doctor, otherwise they will be responsible for any damages that may arise from third parties and legal and criminal proceedings will be taken against them.

12.6. Legal and criminal action may be taken against those who attempt such violations stated as of this article, and legal remedies may be sought. Any alleged violation will be investigated by Hubx and if an unlawful act is suspected, relevant legal authorities will be contacted or cooperated. In case of such doubt, the access of the relevant Users to the app and its content is terminated, their accounts, if any, are canceled and all User data necessary for legal proceedings are shared with the relevant legal authorities.

12.7. Any User who thinks that any of the elements listed in Article 12 of these Terms has been violated is able to complain to Hubx about the alleged violation of the suspected User via legal@hubx.co Necessary investigations will be carried out by Hubx. Hubx has the authority to restrict the access or remove the account of the relevant User as a result of the review. Please note that in case the violation cannot be detected, Hubx may choose not to take action.

13. Violation of Terms

13.1. In case of failure to comply with the Terms hereby, Privacy Policy and other conditions contained in the app or attempting to violate the rules; Hubx reserves the right to suspend or terminate the Users’ access to the app without prior notice, as well as the right to reject, remove, and delete the information available in the system, whether or not the violation is complete. Hubx’s failure to exercise or implement any legal right or measure written herein does not mean that Hubx has waived its rights arising from these Terms or the relevant legislation.

14. Termination and Survival

14.1. Along with the termination cases stated above, Hubx may suspend the use of the app, stop streaming or disable view in case of:

  • The User violates the Terms or policies written herein or established by Hubx,
  • The User does not have the right to use due to legal restrictions,
  • Payment is not collected despite reminder,
  • In accordance with legislation or decisions of administrative or regulatory bodies,
  • Loss of access to the AI Doctor due to legal regulations or force majeure, at the sole discretion of Hubx.

14.2. The Terms of Use are effective until terminated by User or Hubx in accordance with these Terms. These Terms may be terminated at any time by notifying Hubx in writing at legal@hubx.co if the User ceases using the AI Doctor. Following the notification by the User requesting termination, the account of the User will be deleted within two business days and information and documents other than anonymous data and data that shall be retained in accordance with the relevant legislation are deleted or destroyed by an appropriate method. We hereby inform you that if the account is reopened after the account is deleted as a result of termination; deleted data, conversations, results and patient profiles will not be accessible.

14.3. In case these Terms are terminated, the provisions regarding the protection of personal data and intellectual property rights will remain in force.

15. Records

15.1. In case of disputes that may arise from the use of AI Doctor, all kinds of electronic and commercial records of Hubx, including book and communication logs, and e-mail notifications made by Hubx to Users constitute definitive and exclusive evidence.

16. Integrity

16.1. If any court or administrative authority decides that various provisions of these Terms of Use are unlawful, the other articles will remain valid and in force.

17. Governing Law and Dispute Resolution

17.1. In case of disputes that may arise regarding the use of AI Doctors, the Laws of the Republic of Turkey shall apply. Users residing outside the Republic of Turkey and connecting to the AI Doctor from outside the Republic of Turkey also accept that the laws of the Republic of Turkey are valid in case of disputes that may arise regarding the use of the AI Doctor and waive their rights arising from all other applicable country regulations.

17.2. Any disputes arising out of, or in connection with the present terms shall be finally settled through arbitration under the Istanbul Arbitration Centre Arbitration Rules. The law applicable to the merits of the dispute shall be the laws of Turkey. The place of arbitration shall be Izmir. The language of arbitration shall be Turkish.

18. Information and Communication

For any questions and queries regarding the Terms here in, please contact legal@hubx.co.