REFUND POLICY

Last Updated: April 2025

AI Doctor is committed to delivering high-quality digital services designed to support your well-being. Below you may find our refund conditions:

1. Digital Content Notice & General Refund Terms

Our service is a digital content service that provides personalized and interactive features. By starting to use the service, such as logging in, sending messages, or interacting with the AI Doctor, you acknowledge that the service is delivered immediately and customized to your use.

In accordance with EU consumer protection laws, users waive their right of withdrawal once they begin using the service. Due to the operational and service-related costs involved, our service is non-refundable except under the specific conditions outlined below.

2. Mobile App Purchases (Google Play & Apple App Store)

If you made a purchase through the mobile app, refunds are handled directly by Google Play or the Apple App Store as of their refund policies. These platforms typically allow refund requests within 48 hours of purchase. Please refer to the relevant app store for refunds.

3. Website Purchases

For purchases made directly through our website:

You may request a refund within 48 hours of purchase, provided you have not sent more than 10 messages to the AI Doctor.

Once this threshold is exceeded, your use is considered active, and no refunds can be issued due to the digital nature of the service, including service and operational costs.

Additionally, we are happy to review cases where users face consistent access issues, if the issue is clearly due to our persistent system failure. However, we are not able to offer refunds for problems related to user devices, browser settings, internet connectivity or system updates.

4. Subscription Plan

We reserve the right to modify, terminate, or otherwise amend our offered subscription plans at any time. We will provide reasonable notice of any such changes by posting them in the app, on the website, and/or by sending email notifications or using other prominent communication methods. If you do not wish to accept the updated terms or fees, you may cancel the applicable subscription before the changes take effect.

For full details on subscription and payment terms, please refer to our Terms of Use. This Refund Policy is subject to Terms of Use.

If you have any questions or concerns, feel free to contact our support team.

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